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Mac notebooks

Keyboard Service Program for MacBook, MacBook Air, and MacBook Pro

Apple has determined that a small percentage of the keyboards in certain MacBook, MacBook Air, and MacBook Pro models may showroom one or more of the following behaviors:

  • Messages or characters echo unexpectedly
  • Letters or characters do non appear
  • Key(s) feel "sticky" or exercise not answer in a consistent style

Apple or an Apple Authorized Service Provider volition service eligible MacBook, MacBook Air, and MacBook Pro keyboards, free of charge. The type of service volition be determined after the keyboard is examined and may involve the replacement of one or more keys or the whole keyboard.

Eligible Models

To identify your computer's model and to see if it is eligible for this program, choose Apple tree () menu > About This Mac. Eligible models are listed beneath.

  • MacBook (Retina, 12-­inch, Early on 2015)
  • MacBook (Retina, 12­-inch, Early 2016)
  • MacBook (Retina, 12-­inch, 2017)
  • MacBook Air (Retina, thirteen-inch, 2018)
  • MacBook Air (Retina, xiii-inch, 2019)
  • MacBook Pro (13­-inch, 2016, Two Thunderbolt 3 Ports)
  • MacBook Pro (thirteen-­inch, 2017, Ii Thunderbolt 3 Ports)
  • MacBook Pro (xiii-inch, 2019, Two Thunderbolt three ports)
  • MacBook Pro (13-­inch, 2016, Four Thunderbolt 3 Ports)
  • MacBook Pro (13-­inch, 2017, Four Thunderbolt 3 Ports)
  • MacBook Pro (xv-­inch, 2016)
  • MacBook Pro (fifteen-­inch, 2017)
  • MacBook Pro (13-inch, 2018, Four Thunderbolt 3 Ports)
  • MacBook Pro (fifteen-­inch, 2018)
  • MacBook Pro (13-inch, 2019, 4 Thunderbolt 3 Ports)
  • MacBook Pro (fifteen-­inch, 2019)

Notation: No other Mac notebook models are part of this plan.

Service Process

Please choose 1 of the options below for service. Your Mac notebook will be examined prior to whatsoever service to verify that it is eligible for this program.

The type of service volition be adamant after the keyboard is examined and may involve the replacement of one or more keys or the whole keyboard. The service turn-around time may vary depending upon the blazon of service and availability of replacement parts.

  • Notice an Apple Authorized Service Provider.
  • Brand an appointment at an Apple Retail Store.
  • Mail in your device to the Apple Repair Middle.

To prepare your unit for service, delight backup your data.

Note: If your MacBook, MacBook Air, or MacBook Pro has whatsoever impairment which impairs the service, that issue volition need to be repaired first. In some cases, there may be a toll associated with the repair.

Additional Information

This worldwide Apple program does not extend the standard warranty coverage of your Mac notebook.

If you believe your Mac notebook was affected by this event, and you lot paid to take your keyboard repaired, you lot can contact Apple tree virtually a refund.

The plan covers eligible MacBook, MacBook Air, and MacBook Pro models for 4 years later on the showtime retail auction of the unit of measurement.

Information as of 2019-07-09